eBuilder’s innovative cloud-based software helps mobile operators improve and expand their customer care process and makes it possible for mobile operators to interact with their customers throughout the lifecycle of a mobile device. Operators can send their customers personalized, automated and timely advice (like how to conserve battery life or directions for accessing repairs). Allowing operators to be more proactive helps them build customer loyalty, reduce service process costs and generate new sales opportunities.
eBuilder at a glance
- What they do: SaaS for customer care solutions
- Founded in: 2002
- Headquarters: Kista, Sweden