Now Interact’s SaaS solution uses AI/machine learning to optimize the bridge between online and offline for banks, telecom operators, insurance companies and other customers with large volume of web visitors, thus increasing conversions and reducing sales costs for its customers. The company is in the process of broadening its offering to reach a larger market with shorter sales cycles. We like the company’s strong emphasis on advanced AI/ML as well as its strong customer value proposition leading to low churn.